Privacy Policy

This privacy policy discloses the privacy practices for FlowersToPetersburg.com and associated brands: www.russianflora.com, www.flowers2moscow.com, www.flowerstopetersburg.com, www.flowerstoukraine.com, www.israelflorist.com, www.goodchoiceflowers.com (collectively, our Sites).

This privacy policy applies to information collected by this website and all of our Sites. It will notify you of the following:

1. What personally identifiable information is collected from you through our website & how it is used.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information or request a removal.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

FlowersToPetersburg.com.com holds all information gathered in strictest confidence.  We neither sell, trade, nor share information with any 3rd party company, organization, or individual.

The following cases define information flow within our delivery system:

1. We share recipient's address & phone number provided to us by our customer with local delivery agent or courier in order to provide the service we were contracted to provide.
2. In order to verify the order & prevent online fraud we may occasionally ask you to verify your order over the phone with a member of our order processing team. The information provided to us as part of this verification is not stored on our servers and is not used for any purpose except to verify transaction validity.
3. On opt-in basis we will use information gathered in order to communicate with visitors and customers, including sending announcements regarding new products and special promotions about our products and services.

Data Compliance

Data Protection Officer and Compliance Team ensure that we are fully compliant with the US & International data-processing rules & regulations. All data is accessible within MyAccount to any registered customer who initially provided the data to our company and opted-in to use this feature (order history and address book). We regularly store limited customer and recipient data for our customers' convenience: to allow placing orders faster and to minimize errors. The data is stored on our secure servers for up to 15 years.

However any customer, recipient or affiliate can request their data to be removed from our system and such request will be honored within 5 business days. To request a data removal or contact us with any other questions or concerns please send an email to: [email protected].

Newsletters & Promotional Emails

We may send electronic newsletters or promotional emails for products and/or services offered on any one or more of our Sites, or from our third party partners, as a service to our prior customers from any of our Sites. We may send you newsletters and emails periodically listing current specials and deals from us. There may be opportunities to subscribe to an email list that will send you information about the events on our Sites, but we will only add you to the list with your consent. You may opt out of receiving any such newsletters and promotional emails as described below. You can easily opt out of receiving emails by clicking on the "Unsubscribe" link at the bottom of any of our promotional emails.

Text Messaging

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Cookies

In conjunction with our third-party service partners, we make limited use of cookies and clear GIFs to gather information when you visit any one of our Sites, make a purchase and when you click through to any one of our Sites from a targeted email, newsletter or partner site. We may also use cookies and clear GIFs to gather and compile such information about you when you return to our Sites so that we may better customize our services to you. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. 

Here is the list of third-party service providers that will set cookies to improve your buying experience: Google, Microsoft, LinkedIn, Facebook, Mouseflow, Adroll, Hubspot.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (email address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

To prevent theft we never store customers' account numbers, credit/debit card numbers or other information anywhere on our system. This information is processed securely in real-time only.

FlowersToPetersburg.com.com is tested and certified daily to pass the FBI/SANS Internet Security Test.  The live McAfee SECURE mark only appears on a website when that website's security measures meet the highest security scanning standards of the U.S. Government, Visa, MasterCard, American Express, Discover.  This means that FlowersToPetersburg.com.com is consistently free of all known vulnerabilities that can be scanned for, and that it is immune to over 99.99% of hacker crime.  Just click on the picture below to verify.