We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered on are affected by the time of day your order is placed, weather conditions, and the distance from Saint Petersburg. Our delivery policies explain all the available delivery options and how we process orders.
We deliver to
Saint Petersburg and the following cities in Saint Petersburg region:
Delivery in Saint Petersburg is FREE of charge, all orders outside of Saint Petersburg have a delivery charge from $4.95 to $12.95 depending on the distance from Saint Petersburg.
All orders in the total amount less than $40 are subject to shipping & handling fee of $5.
We can also deliver to all countries and cities of the former Soviet Union via RussianFlora.com flower delivery network.
The Russian Flora flower shop provides 24-48 hrs flower delivery in Russia, Ukraine, Latvia, Lithuania, Estonia, Belarus, Kazakhstan, Moldova, Uzbekistan, Azerbaijan, Kyrgizstan, Armenia, Georgia, Tajikistan and Turkmenistan. RussianFlora.com is well-established flower delivery service with professional customer service, quality flowers and gifts delivered and secure ordering process.
Please see the web site of our parent company RussianFlora.com for the complete list of cities.
You may inquire into the status of any existing order by contacting our customer service by email at email@example.com. Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or email.
Please, allow a minimum of 2 business days to process the delivery. Nevertheless, In Saint Petersburg, next-day delivery is available Monday through Saturday on orders received before 8:00 a.m. St.Petersburg time (GMT +3) excluding holidays and peak floral delivery periods. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee delivery on Sunday and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.
We make our deliveries during normal business hours and later hours (9 AM to 11 PM). However, we will be unable to guarantee delivery requests for a specific time or within an hourly range. Requests may be taken for either an AM or PM delivery, but not guaranteed.
We call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, we may choose to:
Leave the arrangement with a neighbor and attach a note to the recipient's door saying who has accepted the arrangement on their behalf
Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter.